Kimyasal Evi is a company engaged in the sale and distribution of chemical products in accordance with applicable laws and regulations in Türkiye.
Where is your company located?
We are located in Akdeniz / Mersin, Türkiye. Our full address and contact details are available on our website.
Who can use your website?
Our website is intended for individuals and businesses who are legally permitted to purchase chemical products. We do not knowingly provide services to individuals under the age of 18.
2. Products and Orders
What types of products do you sell?
We sell chemical products intended for lawful commercial and industrial use. Certain products may be subject to regulatory restrictions.
How can I place an order?
Orders can be placed directly through our website by selecting products, completing the checkout process, and providing the required billing and delivery information.
Are there any legal requirements for purchasing chemical products?
Yes. Some chemical products may require compliance with specific legal or regulatory obligations. Customers are responsible for ensuring that they meet all applicable legal requirements.
Can you refuse an order?
Yes. We reserve the right to refuse or cancel orders if legal requirements are not met, information provided is incomplete or inaccurate, or if required by law.
3. Pricing and Invoicing
Are prices shown on the website final?
Prices displayed on the website may exclude taxes, shipping, or other applicable charges unless otherwise stated.
Do you issue invoices?
Yes. Invoices are issued in accordance with Turkish tax legislation based on the billing information provided during checkout.
Can I update my invoicing information?
Yes. You may update your billing information before completing your order or by contacting us for assistance.
4. Payments
What payment methods do you accept?
Payments are processed through secure third-party payment service providers. Available payment methods may vary.
Is my payment information secure?
Yes. Payment transactions are conducted via secure payment infrastructures. Credit card and sensitive payment data are not stored on our systems.
Can I pay by bank transfer?
If bank transfer options are available, they will be clearly indicated during checkout or provided upon request.
5. Shipping and Delivery
Do you ship across Türkiye?
Shipping options depend on the product type, destination, and applicable regulations. Details are provided during the ordering process.
Which shipping companies do you work with?
We work with authorized cargo and logistics companies to ensure safe and timely delivery.
How long does delivery take?
Delivery times vary depending on product availability, destination, and logistics provider.
What if my order is damaged during delivery?
If your order arrives damaged, please contact us immediately so we can assist you in accordance with our procedures.
6. Returns and Cancellations
Can I cancel my order?
Order cancellation may be possible depending on the order status and product type. Please contact us as soon as possible.
Do you accept returns?
Returns may be subject to legal restrictions, especially for chemical products. Eligibility is assessed on a case-by-case basis.
7. Personal Data and Privacy
What personal data do you collect?
We may collect identity, contact, billing, transaction, and website usage data as described in our Privacy Policy.
Why do you process my personal data?
Personal data is processed for purposes such as order fulfillment, legal compliance, customer support, invoicing, and website security.
Do you share my personal data with third parties?
Personal data may be shared with logistics providers, payment service providers, professional advisors, and authorized public institutions, only where necessary and lawful.
Is my personal data transferred abroad?
Personal data is not transferred outside Türkiye unless legally required.
8. Data Security
How do you protect personal data?
We apply appropriate technical and administrative measures to ensure the security and confidentiality of personal data.
Do you store credit card information?
No. Credit card information is processed securely by third-party payment providers and is not stored on our systems.
9. Cookies and Website Use
What are cookies?
Cookies are small data files used to enhance website functionality and user experience.
Do you use cookies?
Yes. Cookies are used to improve performance, security, and usability.
Can I disable cookies?
Yes. You may manage or disable cookies through your browser settings. However, some website features may not function properly.
10. Legal Rights
What rights do I have regarding my personal data?
Under the Law No. 6698 (KVKK), you have rights such as accessing your data, requesting correction or deletion, and claiming compensation for unlawful processing.
How can I exercise my rights?
You may submit your requests in writing or via email using the contact information on our website.
11. Website Content and Liability
Is the information on the website always up to date?
We strive to keep all information accurate and up to date; however, we reserve the right to make changes without prior notice.
Can I rely on the website content for legal or technical advice?
No. Website content is provided for general informational purposes only and does not constitute legal or technical advice.
