{"id":3001,"date":"2025-12-30T11:55:38","date_gmt":"2025-12-30T11:55:38","guid":{"rendered":"https:\/\/kimyasalevi.com\/all_helpie_faq_page\/"},"modified":"2026-01-21T21:49:27","modified_gmt":"2026-01-21T21:49:27","slug":"all_helpie_faq_page","status":"publish","type":"page","link":"https:\/\/kimyasalevi.com\/en\/all_helpie_faq_page\/","title":{"rendered":"All FAQs (Helpie FAQ)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3001\" class=\"elementor elementor-3001\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7309ffc e-flex e-con-boxed e-con e-parent\" data-id=\"7309ffc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-094cd89 elementor-widget elementor-widget-text-editor\" data-id=\"094cd89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Frequently Asked Questions (FAQs)<\/h1><h2>\u00a0<\/h2><h2>1. General Information<\/h2><h3>Who is Kimyasal Evi?<\/h3><p>Kimyasal Evi is a company engaged in the sale and distribution of chemical products in accordance with applicable laws and regulations in T\u00fcrkiye.<\/p><h3>Where is your company located?<\/h3><p>We are located in Akdeniz \/ Mersin, T\u00fcrkiye. Our full address and contact details are available on our website.<\/p><h3>Who can use your website?<\/h3><p>Our website is intended for individuals and businesses who are legally permitted to purchase chemical products. We do not knowingly provide services to individuals under the age of 18.<\/p><hr \/><h2>\u00a0<\/h2><h2>2. Products and Orders<\/h2><h3>What types of products do you sell?<\/h3><p>We sell chemical products intended for lawful commercial and industrial use. Certain products may be subject to regulatory restrictions.<\/p><h3>How can I place an order?<\/h3><p>Orders can be placed directly through our website by selecting products, completing the checkout process, and providing the required billing and delivery information.<\/p><h3>Are there any legal requirements for purchasing chemical products?<\/h3><p>Yes. Some chemical products may require compliance with specific legal or regulatory obligations. Customers are responsible for ensuring that they meet all applicable legal requirements.<\/p><h3>Can you refuse an order?<\/h3><p>Yes. We reserve the right to refuse or cancel orders if legal requirements are not met, information provided is incomplete or inaccurate, or if required by law.<\/p><hr \/><h2>\u00a0<\/h2><h2>3. Pricing and Invoicing<\/h2><h3>Are prices shown on the website final?<\/h3><p>Prices displayed on the website may exclude taxes, shipping, or other applicable charges unless otherwise stated.<\/p><h3>Do you issue invoices?<\/h3><p>Yes. Invoices are issued in accordance with Turkish tax legislation based on the billing information provided during checkout.<\/p><h3>Can I update my invoicing information?<\/h3><p>Yes. You may update your billing information before completing your order or by contacting us for assistance.<\/p><hr \/><h2>\u00a0<\/h2><h2>4. Payments<\/h2><h3>What payment methods do you accept?<\/h3><p>Payments are processed through secure third-party payment service providers. Available payment methods may vary.<\/p><h3>Is my payment information secure?<\/h3><p>Yes. Payment transactions are conducted via secure payment infrastructures. Credit card and sensitive payment data are not stored on our systems.<\/p><h3>Can I pay by bank transfer?<\/h3><p>If bank transfer options are available, they will be clearly indicated during checkout or provided upon request.<\/p><hr \/><h2>\u00a0<\/h2><h2>5. Shipping and Delivery<\/h2><h3>Do you ship across T\u00fcrkiye?<\/h3><p>Shipping options depend on the product type, destination, and applicable regulations. Details are provided during the ordering process.<\/p><h3>Which shipping companies do you work with?<\/h3><p>We work with authorized cargo and logistics companies to ensure safe and timely delivery.<\/p><h3>How long does delivery take?<\/h3><p>Delivery times vary depending on product availability, destination, and logistics provider.<\/p><h3>What if my order is damaged during delivery?<\/h3><p>If your order arrives damaged, please contact us immediately so we can assist you in accordance with our procedures.<\/p><hr \/><h2>\u00a0<\/h2><h2>6. Returns and Cancellations<\/h2><h3>Can I cancel my order?<\/h3><p>Order cancellation may be possible depending on the order status and product type. Please contact us as soon as possible.<\/p><h3>Do you accept returns?<\/h3><p>Returns may be subject to legal restrictions, especially for chemical products. Eligibility is assessed on a case-by-case basis.<\/p><hr \/><h2>\u00a0<\/h2><h2>7. Personal Data and Privacy<\/h2><h3>What personal data do you collect?<\/h3><p>We may collect identity, contact, billing, transaction, and website usage data as described in our Privacy Policy.<\/p><h3>Why do you process my personal data?<\/h3><p>Personal data is processed for purposes such as order fulfillment, legal compliance, customer support, invoicing, and website security.<\/p><h3>Do you share my personal data with third parties?<\/h3><p>Personal data may be shared with logistics providers, payment service providers, professional advisors, and authorized public institutions, only where necessary and lawful.<\/p><h3>Is my personal data transferred abroad?<\/h3><p>Personal data is not transferred outside T\u00fcrkiye unless legally required.<\/p><hr \/><h2>\u00a0<\/h2><h2>8. Data Security<\/h2><h3>How do you protect personal data?<\/h3><p>We apply appropriate technical and administrative measures to ensure the security and confidentiality of personal data.<\/p><h3>Do you store credit card information?<\/h3><p>No. Credit card information is processed securely by third-party payment providers and is not stored on our systems.<\/p><hr \/><h2>\u00a0<\/h2><h2>9. Cookies and Website Use<\/h2><h3>What are cookies?<\/h3><p>Cookies are small data files used to enhance website functionality and user experience.<\/p><h3>Do you use cookies?<\/h3><p>Yes. Cookies are used to improve performance, security, and usability.<\/p><h3>Can I disable cookies?<\/h3><p>Yes. You may manage or disable cookies through your browser settings. However, some website features may not function properly.<\/p><hr \/><h2>\u00a0<\/h2><h2>10. Legal Rights<\/h2><h3>What rights do I have regarding my personal data?<\/h3><p>Under the Law No. 6698 (KVKK), you have rights such as accessing your data, requesting correction or deletion, and claiming compensation for unlawful processing.<\/p><h3>How can I exercise my rights?<\/h3><p>You may submit your requests in writing or via email using the contact information on our website.<\/p><hr \/><h2>\u00a0<\/h2><h2>11. Website Content and Liability<\/h2><h3>Is the information on the website always up to date?<\/h3><p>We strive to keep all information accurate and up to date; however, we reserve the right to make changes without prior notice.<\/p><h3>Can I rely on the website content for legal or technical advice?<\/h3><p>No. Website content is provided for general informational purposes only and does not constitute legal or technical advice.<\/p><hr \/><h2>\u00a0<\/h2><h2>12. Contact and Support<\/h2><h3>How can I contact you?<\/h3><p>You can reach us via:<\/p><ul><li><p><strong>Email:<\/strong> <a href=\"mailto:info@kimyasalevi.com\">info@kimyasalevi.com<\/a><\/p><\/li><li><p><strong>Phone:<\/strong> +90 535 476 26 30<\/p><\/li><\/ul><h3>When will you respond to inquiries?<\/h3><p>We aim to respond to inquiries as quickly as possible during business hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3001","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kimyasalevi.com\/en\/wp-json\/wp\/v2\/pages\/3001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kimyasalevi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kimyasalevi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kimyasalevi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kimyasalevi.com\/en\/wp-json\/wp\/v2\/comments?post=3001"}],"version-history":[{"count":3,"href":"https:\/\/kimyasalevi.com\/en\/wp-json\/wp\/v2\/pages\/3001\/revisions"}],"predecessor-version":[{"id":3335,"href":"https:\/\/kimyasalevi.com\/en\/wp-json\/wp\/v2\/pages\/3001\/revisions\/3335"}],"wp:attachment":[{"href":"https:\/\/kimyasalevi.com\/en\/wp-json\/wp\/v2\/media?parent=3001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}