Yes! Chemicalhouse offers return shipping labels for US customers. Using return shipping labels is the recommended way to return your product to the chemical house because you will be able to track your return and receive your credit much faster than if you mailed your return yourself.

Return shipping labels can be purchased for ₺3.99 if you are returning a single item or for ₺7.99 if you are returning multiple items. Return shipping labels can be purchased and all returns can be submitted in our Returns Portal.kimyasalevi

We do not offer exchanges but you are welcome to return your items by post in accordance with our Returns Policy by using our online returns portal and repurchasing products available on our site.

• Items must be unworn, unwashed and returned with their original tags attached and in their original packaging.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
• Damaged, defective, or incorrect items must be reported within 14 days of delivery.
• Return drop-offs are not accepted at our DC or corporate office.

We do not offer cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid invoice and all tags attached. We will only accept returns for store credit with a valid invoice and all tags attached within 30 days of the original purchase date. The following items are considered “Final Sale” and cannot be exchanged in store:

• raw material
• essence
• labraratury material
• essential oils

All items ending in ₺.00, .96, .97 and .98,